Privacy Policy

Harmony Luxury Lodge (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you submit an inquiry, request availability, make a reservation, sign up for emails or promotions, communicate with us, or interact with our website or advertisements. This may include:

• Your name, email address, phone number, and billing address
• Reservation details, stay dates, guest count, and special requests
• Communication history and any information you provide through forms or messages

We may also collect limited technical information automatically through cookies and tracking technologies, as described below.

2. How We Use Your Information

We may use your information to respond to inquiries and reservation requests, confirm and manage bookings, communicate with you before and after your stay, provide guest support and concierge-style recommendations, send marketing emails and special offers, analyze website traffic and ad performance, and comply with legal or operational obligations.

3. Booking & Payment Information

If you make a reservation through our website, booking and payment information will be collected as part of that process. Harmony Luxury Lodge works with trusted third-party platforms — including property management systems, booking engines, and payment processors — to securely process reservations. While payment details are typically processed and stored by these providers, we may retain relevant booking and transaction details necessary to manage your reservation and provide guest services.

4. Marketing Emails & Promotions

If you submit your email address or opt in to updates, we may send you occasional emails about special offers, promotions, new availability, and property updates. You may unsubscribe at any time by clicking the unsubscribe link in the email or contacting us directly. Even if you opt out of marketing emails, we may still send important transactional communications.

5. Inquiry Forms & Guest Communication

If you contact us through our website or email, we may keep a record of that communication in order to respond to your inquiry, assist with your reservation, and improve our hospitality and service.

6. Cookies, Analytics & Tracking Technologies

Harmony Luxury Lodge uses cookies and similar technologies to improve website performance, understand visitor behavior, and support advertising. We may use tools such as Google Analytics, Meta Pixel / Facebook tracking tools, website platform analytics, email marketing tracking, and booking-related integrations. These tools may collect information such as browser type, device type, pages viewed, time on site, referring websites, and general location data. You can typically control or disable cookies through your browser settings.

7. Retargeting & Advertising

We may use third-party advertising and remarketing tools — including Meta / Facebook / Instagram and Google — to show relevant ads to people who have visited our website or interacted with our brand. This does not mean we sell your personal information. It means we use standard digital advertising tools to market our property more effectively.

8. How We Share Information

We do not sell or rent your personal information. We only share information as necessary to operate our business and fulfill your reservation — with trusted third-party providers such as booking platforms, property management software (including Hospitable), payment processors, email marketing platforms, website hosting providers, analytics and advertising tools, and legal or accounting service providers. We may also disclose information if required by law or to protect our rights, guests, or operations.

9. Data Security

We take reasonable steps to help protect your personal information and work with trusted third-party systems designed to support secure reservations and communication. However, no website or electronic storage system can be guaranteed 100% secure. By using our website, you acknowledge that you provide information at your own risk.

10. Data Retention

We may retain your information for as long as reasonably necessary to manage reservations, maintain business and tax records, support guest communication, comply with legal obligations, and improve our operations and marketing.

11. Your Choices

You may contact us at any time to request that we update or correct your information, unsubscribe from promotional emails, or ask general questions about how your information is used. Please note that we may still retain certain information where necessary for legal, operational, tax, or recordkeeping purposes.

12. Third-Party Websites & Services

Our website may contain links to third-party websites or use third-party tools. Once you leave our website or interact with a third-party service, their own terms and privacy practices will apply. We are not responsible for the privacy practices or content of third-party websites, booking engines, or platforms.

13. Children’s Privacy

Our website is not intended for use by children, and we do not knowingly collect personal information directly from children through our website. If a parent or guardian believes a child has submitted personal information to us online, please contact us and we will make reasonable efforts to remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations. Any updates will be posted on this page with the revised effective date. Your continued use of this website after changes are posted constitutes acceptance of the updated policy.

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